Refund policy

1. Conditions for Returns

• Returns are accepted within 30 days of receipt of the product.
• To be eligible, the product must be unused, unopened, and in its original packaging.
• The product must be in a saleable condition, free from damage or defect caused by misuse or mishandling.

2. How to Request a Return

• To initiate a return, please contact us at info@dochaayurveda.com with your order number and reason for return.
• Once your request is received, we will provide you with instructions for returning the product.

3. Return Shipping

• The customer is responsible for the cost of return shipping unless the product is defective, damaged, or incorrect.
• We recommend using a trackable courier service for return shipments, as we are not responsible for lost or delayed packages.

4. Processing the Refund

• Upon receipt of the returned item, we will inspect it within 3-5 business days.
• Refunds will be processed within 14 days of return approval.
• Refunds will be issued to the original payment method used at purchase.

5. Circumstances for Refunds

• Refunds are only issued for products that meet the above conditions and are returned in a saleable condition.
• Refunds are not available for opened or used products, unless they are defective or damaged upon receipt.

6. Additional Information

• We reserve the right to refuse a refund if the product does not meet the conditions or if it was damaged due to misuse.
• Sale items are subject to the same return and refund conditions as regular products.

---

Important Note:

This policy complies with Australian Consumer Law, ensuring transparency, fairness, and the right to safe, quality products.